About

  • What is The Williams Sonoma Wine Club?
    • Our Wine Club is a great way to learn about wine from various regions found all over the world. You will receive 6 bottles of wine in each shipment at your desired frequency: every month, every 2 months or every 3 months. We offer two club levels: Explorer for $90/per shipment which features everyday drinking wines and Entertainer for $180/per shipment which features entertaining and cellaring wines. You will continue to receive 6 wines at your desired frequency for as long as you like. There are no membership fees, or membership cancellation fees, you only pay for the wine you receive.

  • What is The Williams Sonoma Wine Club’s relationship to Lot18?
    • Williams Sonoma, where local law allows, has chosen L18 Holdings, Inc., and its panel of experts, to select the wines and operate the clubs on its behalf. L18 Holdings, Inc. uses direct to consumer shipping permits and ships in accordance with direct shipping laws for sales to AZ, CA, CO, CT, GA, HI, IA, ID, IL, IN, KS, LA, MA, MD, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, SC, SD, TN, TX, VA, VT, WA, WI, and WV. For all other states, ALL ALCOHOLIC BEVERAGES PURCHASED FROM The Williams Sonoma Wine Club ARE SOLD IN THE STATE OF CALIFORNIA AND TITLE PASSES TO THE BUYER IN CALIFORNIA.

      By joining forces, the two companies are able to provide you with an unprecedented level of savings, service and selection.

  • Who is the seller of the wine?
    • The wine is sold to you under a L18 Holdings, Inc. license, which permits Lot18 to sell and ship wine. Each subsequent shipment of wine is also sold to you under this license.

Membership

  • How can I become a member of The Williams Sonoma Wine Club?
    • To become a member of The Williams Sonoma Wine Club, click here.

  • How often will I receive wine shipments?
    • After enrolling, your first shipment of wine will be processed right away. You will continue to receive shipments of wines at your desired frequency for as long as you like. You can modify your shipping dates at any time via our website or by contacting Member Services. There are no forms to fill out, phone calls to make or emails to send. The wine comes to you automatically, unless you call to cancel.

  • How do I know I’m getting the right wines for me?
    • With over 100 years of combined experience, our wine curators apply the most exacting standards to every bottle they taste. Our other staffers also taste the wines and share their opinions, and only one out of every fifty bottles is selected from the thousands of wines our experts evaluate from around the globe. Therefore, you get only the best bottles, vetted by our wine curators and selected by our personalization technology to match your Wine Profile.

  • What is the difference between the Explorer and Entertainer wine clubs?
    • The Explorer and Entertainer Wine Clubs are priced differently. The Explorer wine club is priced at $15 per bottle whereas the Entertainer wine club is priced at $30 per bottle. Wines are selected for each club to reflect these prices.

  • Can I subscribe to both the Explorer and Entertainer wine clubs?
    • You can only be subscribed to one club per account. If you want an additional subscription you can sign up for a new account.

  • Can I change my club tier after I've signed up?
  • Am I obligated to continue with The Williams Sonoma Wine Club for any length of time?
    • No, you have the option to cancel at any time, and you will not be billed further once you cancel. There is no penalty for canceling. How long you stay with us is entirely up to you.

  • Do I have the option to cancel at any time?
    • The Williams Sonoma Wine Club has a hassle-free membership cancellation policy. You can cancel your membership, for any reason, simply by calling member services at (866) 339-3234. Our call center is open Monday - Friday between 10 a.m. and 6 p.m. Eastern Time (certain holidays excluded).

      Cancelling your membership will cancel any upcoming orders that have not yet been processed. Please keep in mind that orders cannot be cancelled once they are processed. Any orders processed before a membership cancellation is requested will still be shipped.

  • How can you offer such low prices on fine wine?
    • We live by a simple rule: To match you with the wine that suits your preferences and fits your budget. Many of the wines we sell were crafted by working directly with wineries and vineyards around the world, so as to eliminate the middleman and pass along the savings to you.

  • What is your privacy policy?
    • For each registered member, we collect the member's shipping address, email address, IP address and other information. The information we collect is used to customize the content and/or layout of our page for each individual member and is used by us to contact members regarding their accounts. This information is not shared with other organizations or vendors for commercial purposes without the member's consent. For more information about The The Williams Sonoma Wine Club's privacy policy, please visit https://www.williams-sonomawine.com/privacy

Account Information

Feedback & Returns

Payment

Shipping

  • How long does it typically take for orders to ship?
    • Wine orders typically ship via UPS Ground within two days and are delivered within two to six business days, depending on your location.

  • Can I have a product shipped internationally?
    • At this time, The Williams Sonoma Wine Club's vendors can ship products only within the continental United States.

  • Should I ship to my home or work address?
    • We strongly recommend that you use a business address whenever possible when shipping wine, as someone 21 or older must be available to sign for the shipment. Wine cannot be shipped to P.O. boxes.

  • To which states does The Williams Sonoma Wine Club ship?
    • We ship to the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Vermont, Washington, Wisconsin, West Virginia and Wyoming.

  • Can I have an order shipped to a P.O. Box?
    • Unfortunately, wine cannot be shipped to P.O. boxes.

  • Will I have to sign for my package?
    • Someone 21 or older must be available to sign for shipments containing wine. Please note that if delivery attempts are unsuccessful and a shipment is returned to us we will process the return and refund your card, minus any original shipping charges, and charge a $15 return shipping fee.

  • Are shipments insured?
    • The Williams Sonoma Wine Club does not offer members the ability to purchase insurance on shipments at this time. If you receive a broken bottle or otherwise damaged order, please contact support@nytwineclub.com. Please take a photo of any broken or damaged products, as this may be required for us to file a claim with the carrier.

  • What if my shipment is not successfully delivered?
    • Our shipping partners typically make several attempts to deliver a shipment. If your order is undeliverable and is returned to us we will process the return and refund your card, minus any original shipping charges, and charge a $15 return shipping fee.

  • Holiday shipping deadlines
    • Order wine by 11:59 p.m. EST on the deadline date to ensure delivery by the holiday. Please note that these dates are subject to change due to extreme weather. We will do our best to communicate any deadline changes in advance.

      Thanksgiving Deadline: 11/19/2020
      Christmas Deadline: 12/15/2020

Order Status

  • What is the status of my order?
    • Wine orders will typically ship via UPS Ground or FedEx Ground within two to three days of purchase and will take anywhere from 2 to 10 days to arrive depending on the product's origin and destination. Please remember that someone 21 or older must be available to sign for shipments containing wine.

  • Can I track my order?
    • Yes. On the Order History page you can view your order history and view the tracking number once it's provided by the carrier. Please remember that someone 21 or older must be available to sign for shipments containing wine.

Wine Store

  • What is the Wine Store?
    • You can use the Wine Store to shop for wines from the Williams Sonoma Times Wine Club wine collection. The Wine Store allows you to build an order containing 2, 6, or 12 bottles selected by you. Use it to order more of the wines you love, or to try wines you haven’t yet received.

  • Are Wine Store orders part of my club shipments?
    • No, Wine Store orders are additional, optional orders you place at your own discretion. Wine Store orders do not affect the contents or timeline of your upcoming club shipments. Those club shipments will still be sent as scheduled.

  • Who can order from the Wine Store?
    • The Wine Store is available to anyone currently subscribed to the The Williams Sonoma Wine Club wine club.

  • What wines are available in the Wine Store?
    • The wine list in the Wine Store is comprised of wines that are currently in stock, including both wines that you have and have not received.

  • Are Wine Store orders part of my club shipments?
    • No, Wine Store orders are additional, optional orders you place at your own discretion. Wine Store orders do not affect the contents or timeline of your upcoming club shipments. Those club shipments will still be sent as scheduled.

  • When will my Wine Store orders be shipped?
    • Wine Store orders are processed to be shipped as soon as the order is placed.

Credits

  • What are credits?
    • Credits are a discount that can be applied to your wine club shipments. Your credit balance is displayed in the "Wine Club" tab of the site. When a club shipment is processed, the dollar value of your credit balance is automatically deducted from the price of the shipment. Credits carry no cash value and can only be used toward wine club orders purchased through the The Williams Sonoma Wine Club website. Credits are not transferable.

  • How do I earn credits?
    • Currently, credits are only issued on a discretionary basis. However, we have plans to make it easy to earn credits on your own in the future!

  • Do my credits expire?
    • Credits expires 120 days after the date it is issued. If your balance is composed of credits issued at different times, the appropriate value will expire on a rolling basis.

  • What wines are available in the Bottle Shop?
    • The wine list in the Bottle Shop is comprised of wines that are currently in stock, including both wines that you have and have not received.

  • Can I use credits on Wine Store purchases?
    • Credits can only be used on wine club orders. They cannot be used on Wine Store purchases. The Wine Store does accept promo codes, which are offered to members from time to time via special promotional emails.